At obd2global.com, we understand that purchasing a diagnostic tool like the Launch Crp129 Obd2 scanner is an investment in your vehicle’s health and your peace of mind. We are committed to providing you with high-quality products and a straightforward, customer-friendly return and refund policy. We want you to feel confident in your purchase, knowing that we stand behind our products.
Our Commitment to Your Satisfaction
We gladly accept returns within 30 days from the date you receive your order from obd2global.com. This policy applies to all goods except for Launch Software Update Services. If you encounter any issues or are not completely satisfied with your Launch CRP129 OBD2, we’re here to help. Our return process is designed to be as smooth and efficient as possible, ensuring your concerns are addressed promptly.
Understanding the Return Merchandise Authorization (RMA) Process
Before returning any product, including your Launch CRP129 OBD2 scanner, it is essential to contact us to obtain a Return Merchandise Authorization (RMA) number. This is a crucial step in ensuring your return is processed correctly and efficiently.
Why is an RMA Number Necessary?
Unidentified packages sent to our warehouse may be misplaced or returned to sender, causing unnecessary delays and complications. By contacting us first, we can:
- Provide you with an RMA number for proper identification of your return.
- Give you the correct return shipping address.
- Understand the reason for your return and guide you through the process.
You can easily request an RMA number by using our online chat feature on our website or by emailing us with your return request. Our customer service team is always ready to assist you.
Return and Refund Scenarios
To clarify our return and refund policy, here are several scenarios you might encounter when purchasing a Launch CRP129 OBD2 or any other product from us:
A. Returns for Quality Issues: 100% Refund
If your Launch CRP129 OBD2 scanner is defective upon arrival or damaged during shipping, we will issue a full 100% refund. We may request you to return the product so our quality control team can analyze the issue. If a return is necessary, please ensure you keep the original packaging.
Alt text: Image showing original packaging to be retained for returns, emphasizing importance for Launch CRP129 OBD2 and other diagnostic tools.
Once we receive the returned Launch CRP129 OBD2 scanner, it typically takes 5-7 business days for the package to reach us. After inspection, we will process your refund within 3 business days. You can expect to receive the refund within three (3) business days after processing.
B. Returns Due to Customer Error: 80% Refund
If you mistakenly purchased the wrong Launch CRP129 OBD2 model, ordered a duplicate, or operated the tool inappropriately, we understand mistakes happen. In these cases, we offer an 80% refund of the purchase price upon return of the product. The 20% deduction covers restocking and handling fees.
Alt text: Contact us image highlighting customer service availability for return requests related to Launch CRP129 OBD2 and other products.
Similar to quality issue returns, it will take 5-7 business days for the returned package to reach us. Once received and inspected, we will process your 80% refund within 3 business days, and you will receive it within three (3) business days thereafter.
C. Returns for Miss-shipped Items: Exchange or Refund
In the rare event that you receive the wrong item, an incomplete order, or your Launch CRP129 OBD2 scanner is lost in transit, we take full responsibility. We will cover all shipping and related costs. You can choose to have the correct product shipped to you as an exchange or receive a full refund.
Alt text: Image of a packing list, illustrating documentation needed when reporting mis-shipped Launch CRP129 OBD2 or other items for return or exchange.
Please contact us immediately and provide pictures of the packing list on the outer package and the product you received. Once we confirm the error, we will promptly ship the correct Launch CRP129 OBD2 scanner or process your full refund within 5 business days.
D. Refunds Refused Due to Customer Carelessness
While we strive to be fair and understanding, refund requests may be denied if our QC staff determines that product fault is due to client carelessness. However, even in such situations, you can still return your Launch CRP129 OBD2 for repair or replacement. Please note that in these cases, you will be responsible for all shipping fees.
E. Buyer Responsibility for Return Shipping Charges
It’s important to note that if any return package does not meet the requirements outlined in sections A-E above, all shipping charges will be the buyer’s responsibility. Therefore, please carefully review and adhere to our return policy guidelines.
Important Shipping Notice for Returns
When returning your Launch CRP129 OBD2 scanner for a full refund after receiving an RMA number, please use regular airmail or EMS (Express Mail Service). It is critical to use the shipping address provided by our customer service team.
DO NOT USE DHL, UPS, FedEx, or TNT.
We are unable to receive returns sent via these courier services, which will unfortunately prevent us from processing your refund or exchange. Using regular airmail or EMS ensures your return reaches us without issue.
Contact Us
If you have any questions regarding our return and refund policy or need to initiate a return for your Launch CRP129 OBD2 scanner, please do not hesitate to contact us:
Company: Shenzhen Kerui United Technology Co., Ltd.
Company address: Room 201, 2nd Floor, Building E, Zhongwu Logistics Park, Xixiang Street, Baoan District, Shenzhen, China
Website: https://www.launchx431online.com
Tel: (+86) 180 2870 0839
Email: [email protected]
We are committed to ensuring your satisfaction with your Launch CRP129 OBD2 purchase and are here to support you throughout the return and refund process. Shop with confidence at obd2global.com!
