Hyundai is committed to providing peace of mind for its customers, and one way they achieve this is through their Hyundai Complimentary Maintenance (HCM) program. If you own a 2020 Hyundai Santa Fe, or are considering purchasing one, understanding the details of this program is crucial. This article breaks down everything you need to know about Hyundai’s complimentary maintenance, specifically for 2020 Santa Fe models.
What Does Hyundai Complimentary Maintenance Include?
For 2020 Hyundai Santa Fe vehicles purchased or leased on or after February 1, 2020, the HCM program offers essential maintenance services to keep your vehicle running smoothly. This program is designed to cover routine maintenance during the first few years of ownership.
The core services included are:
- Oil and Oil Filter Changes: Using Hyundai-approved oil and filters, these changes are crucial for engine health and longevity. Note that electric vehicles and fuel cell electric vehicles are excluded from this specific service.
- Tire Rotations: Regular tire rotations ensure even wear, extending the life of your tires and promoting balanced handling and braking.
- Multi-Point Inspections: Although not explicitly listed in the original short text for 2025 MY vehicles, multi-point inspections are generally part of standard maintenance schedules and often included in complimentary maintenance at dealerships during service visits. Always confirm with your dealer what is included in the multi-point inspection as part of your HCM.
These services are provided at normal factory-scheduled maintenance intervals for a period of 3 years or 36,000 miles, whichever comes first.
Key Terms and Conditions for 2020-2024 Hyundai Models (Including 2020 Santa Fe)
The HCM program comes with specific terms and conditions that are important to be aware of for your 2020 Santa Fe:
- Limited Coverage: The complimentary maintenance is limited to the services explicitly listed – oil and filter changes, tire rotations, and potentially multi-point inspections. It’s important to understand that this program does not cover all maintenance needs.
- Normal Maintenance Schedule: The services are only complimentary when performed at the intervals specified in your 2020 Santa Fe Owner’s Manual under the “Normal Maintenance Schedule.” Severe driving conditions may require more frequent maintenance, which is not covered by the HCM program.
- Service Timing: To be eligible for complimentary service, you must obtain each service within 1,000 miles or 1 month of the designated interval outlined in your Owner’s Manual. Missing these deadlines does not void future services, but you will lose the complimentary service for that specific interval.
- Authorized Dealers Only: HCM services must be performed at authorized Hyundai servicing dealers. You cannot take your 2020 Santa Fe to just any mechanic and expect the service to be covered under this program.
- Exclusions: The HCM program is for new retail vehicles only. It excludes commercial, certified pre-owned, used, and fleet vehicles. However, professional use, such as for realtors or outside sales, is generally permitted.
- Non-Transferable: Complimentary maintenance is for the original owner or first retail customer only. It is not transferable to subsequent owners, with the exception of transfers between spouses.
- Basic Services Only: The program covers only the basic services listed in the Owner’s Manual at the specified times. Normal wear and tear items like engine and air filters, cabin filters, wiper blades, and brake pads are not covered. Any additional maintenance needed due to severe driving is also the owner’s responsibility.
- Inspections vs. Services: Services or repairs listed as “inspect” in the Owner’s Manual are not covered. The HCM program focuses on oil changes and tire rotations. Any recommended services or inspections beyond these will be at your own expense.
Maximizing Your Hyundai Complimentary Maintenance for Your 2020 Santa Fe
To make the most of the Hyundai Complimentary Maintenance program for your 2020 Santa Fe, follow these tips:
- Consult Your Owner’s Manual: Familiarize yourself with the normal maintenance schedule outlined in your 2020 Santa Fe Owner’s Manual. This will tell you when services are due.
- Schedule Services on Time: Book your service appointments within the specified time and mileage windows to ensure you receive your complimentary maintenance.
- Communicate with Your Dealer: When scheduling service, specifically mention that you are looking to utilize your Hyundai Complimentary Maintenance program. Confirm exactly what services are covered at each interval.
- Keep Records: Maintain records of your service visits, noting the date and mileage. This can be helpful for tracking your maintenance history and ensuring you receive all eligible services.
Conclusion
The Hyundai Complimentary Maintenance program is a valuable benefit for owners of 2020 Santa Fe vehicles. By understanding the terms, conditions, and included services, you can take full advantage of this program to keep your vehicle well-maintained during the initial years of ownership. Always refer to your Owner’s Manual and consult with your authorized Hyundai dealer for the most accurate and up-to-date information regarding your specific 2020 Santa Fe and the HCM program.
