Purchasing a Launch Crp129 Obd2 Scanner from obd2global.com is intended to be a smooth and reliable experience. However, we understand that sometimes returns are necessary. This document outlines our straightforward return policy, ensuring customer satisfaction and clarity in the process. We accept returns within 30 days of your order receipt for most items purchased on our site (excluding Launch Software Update Services).
Initiating a Return: The RMA Process
Before returning any product, including your Launch CRP129 OBD2 scanner, it is crucial to contact us to obtain a Return Merchandise Authorization (RMA) number. This RMA number is essential for processing your return efficiently. You can easily reach our customer service team through online chat or email to request your RMA. Unidentified packages sent to our warehouse without an RMA may be delayed, lost, or returned to sender. Contacting us beforehand ensures a smooth return process.
Returns Due to Product Quality Issues
If your Launch CRP129 OBD2 scanner arrives and is non-functional or damaged during shipping, we are committed to providing a full 100% refund. In such cases, we may request the return of the product to help us understand the nature of the issue and improve our quality control. If a return is requested, please ensure you retain the original packaging. Once we receive the returned scanner, allow 5-7 business days for processing and inspection. Upon confirmation of the quality issue, a full refund will be issued within 3 business days, and you can expect to see the refund reflected in your account within three business days thereafter.
Returns for Customer-Initiated Errors
We understand that sometimes customers may mistakenly purchase the wrong product or encounter operational issues due to incorrect usage. If you need to return your Launch CRP129 OBD2 scanner due to a wrong purchase or operational error, we offer a return option, but a restocking and handling fee may apply. Upon receiving the returned product, we will process an 80% refund of the purchase price. Similar to quality issue returns, please allow 5-7 business days for the scanner to reach our warehouse. Once received, we will process your refund within 3 business days, with the refund typically appearing in your account within an additional three business days.
Addressing Miss-Shipped or Incomplete Orders
In the rare event that you receive a miss-shipped, incorrect, or incomplete order, obd2global.com will take full responsibility for all associated shipping and handling costs. If you experience such an issue with your Launch CRP129 OBD2 scanner order, please contact us immediately. Providing pictures of the packing list on the outer package and the product received will help expedite the resolution process. We offer the choice of a product exchange or a full refund for miss-shipped items. Upon confirming the error, we will ship the correct product or issue a refund within 5 business days.
Returns and Product Faults Due to Customer Carelessness
While we strive to be accommodating, refund requests may be declined if our Quality Control team determines that product malfunction is a result of customer negligence or improper handling. However, even in these situations, you can still return your Launch CRP129 OBD2 scanner for replacement or repair services. Please note that in cases where the fault is attributed to customer carelessness, the customer will be responsible for all shipping fees associated with the return and replacement or repair.
Important Shipping Guidelines for Returns
When returning your Launch CRP129 OBD2 scanner for a full refund, and after obtaining an RMA number from our customer service, please use regular airmail or EMS (Express Mail Service) for shipment. Ensure you use the specific shipping address provided by our customer service team. Crucially, do not use DHL, UPS, FedEx, or TNT for returns. We are unable to receive packages sent via these couriers, which will prevent us from processing your refund or exchange. Following these shipping instructions is vital for a successful return process.
Company Contact Information for Returns:
Shenzhen Kerui United Technology Co., Ltd.
Address: Room 201, 2nd Floor, Building E, Zhongwu Logistics Park, Xixiang Street, Baoan District, Shenzhen, China
Website: https://www.launchx431online.com
Tel: (+86) 180 2870 0839
Email: [email protected]
